- Vehicles
- 183,897
- Built between
- May 2000 – Sep 2003
- Models
- 16
- Recall type
- Equipment
- Initiated by
- Manufacturer
- Owners notified
- 18 September 2004
- Repaired
- Not reported
- Unrepaired
- Not reported
Does this affect my vehicle?
This recall covers vehicles built between May 2000 and September 2003. If yours was built outside that window, it is not part of this recall.
- Samsung Microwave MR5491G01Built May 2000 to September 2003
- Samsung Microwave MR5492WBuilt May 2000 to September 2003
- Samsung Microwave MR5493GBuilt May 2000 to September 2003
- Samsung Microwave MR5493G01Built May 2000 to September 2003
- Samsung Microwave MR5494WBuilt May 2000 to September 2003
- Samsung Microwave MR5494W01Built May 2000 to September 2003
- Samsung Microwave MR549IGBuilt May 2000 to September 2003
- Samsung Microwave MR6698WBBuilt May 2000 to September 2003
- Samsung Microwave MR6699GBBuilt May 2000 to September 2003
- Samsung Microwave MR7491GBuilt May 2000 to September 2003
- Samsung Microwave MR7491G01Built May 2000 to September 2003
- Samsung Microwave MR7492WBuilt May 2000 to September 2003
- Samsung Microwave MR7492W01Built May 2000 to September 2003
- Samsung Microwave MR7493GBuilt May 2000 to September 2003
- Samsung Microwave MR7493G01Built May 2000 to September 2003
- Samsung Microwave MT6699SBBuilt May 2000 to September 2003
What the defect is
Samsung microwave ovens installed in recreational vehicles for microwave cooking, models MR5491G, MR5491G01, MR5492W, MR5494W01, MR5493G, MR5493G01, MR5494W, MR7491G, MR7491G01, MR7492W, MR7492W01, MR7493G, MR7493G01, MR6698WB, MR6699GB, and MR6699SB, manufactured may 1, 2000, through september 30, 2003. These units were produced with a defective membrane panel. These microwave ovens have the one touch instant cook function for items such as popcorn, potato, etc.
What could happen
An electrical short can occur causing the oven to activate without pressing any key pads. This could result in excessive heat, smoke, or possibly a fire.
What gets fixed
SAMSUNG WILL NOTIFY ITS CUSTOMERS AND REPAIR THE PANEL FREE OF CHARGE. IN THE MEANTIME, COMSUMERS SHOULD UNPLUG THEIR MICROWAVE, IF POSSIBLE. IF THE CONSUMER IS UNABLE TO UNPLUG THE MICROWAVE, THEY SHOULD LEAVE THE DOOR AJAR UNTIL THE MEMBRANE PANEL IS REPLACED. CONSUMERS SHOULD NEVER USE THE MICROWAVE OVEN FOR STORAGE OR LEAVE ANY TOWELS, PAPER, CLOTH OR OTHER PRODUCTS IN THE MICROWAVE AFTER USE. OWNER NOTIFICATION BEGAN SEPTEMBER 18, 2003.
Timeline
- Vehicles builtMay 2000 to September 2003
- Recall reported to NHTSA24 September 2003
- Owners notified18 September 2004
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 24 September 2003.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact samsung service division headquarters at 800-932-3837.
Official source
- Recalling manufacturer
- SAMSUNG ELECTRONICS CO., LTD
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-DASH-2-DOT (1-888-327-4236).
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.