- Vehicles
- 450
- Built between
- Jan 2003 – Dec 2006
- Models
- 2
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 10 January 2009
- Repaired
- Not reported
- Unrepaired
- Not reported
Does this affect my vehicle?
This recall covers vehicles built between January 2003 and December 2006. If yours was built outside that window, it is not part of this recall.
- 2004-2007 Van Hool C2045Built January 2003 to December 2006
- 2004-2007 Van Hool T2145Built January 2003 to December 2006
What the defect is
On certain motor coaches equipped with zf/arens as tronic shift selectors, a cell phone placed in the proximity of the shifter touch pad could cause the display to change from "r" (reverse) to "d" (drive) should the phone receive a call.
What could happen
This interference can cause improper shifting of the transmission, as forward gear can be engaged from neutral only, if the vehicle has been stopped, and if the brake pedal has been depressed. If the malfunction occurs while 'r' (reverse) is being selected, the shifter may possibly change to 'd' (drive), increasing the risk of a crash.
What gets fixed
VAN HOOL IS WORKING WITH ZF/ARENS TO DEVELOP A MORE EFFECTIVE REMEDY FOR THIS CAMPAIGN. THE MANUFACTURER HAS NOT YET PROVIDED AN OWNER NOTIFICATION SCHEDULE FOR THIS CAMPAIGN.
Timeline
- Vehicles builtJanuary 2003 to December 2006
- Recall reported to NHTSA27 April 2007
- Owners notified10 January 2009
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 27 April 2007.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact van hool at 1-800-222-2871 or zf at 1-734-416-6200.
Official source
- Recalling manufacturer
- VAN HOOL N.V.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.