- Vehicles
- 269
- Built between
- Not published
- Models
- 21
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 5 January 2010
- Repaired
- Not reported
- Unrepaired
- Not reported
Does this affect my vehicle?
The manufacturer did not publish a build-date range for this recall, so the model and year list below is the only way to tell whether your vehicle is covered.
- 2007 Chevrolet C4500
- 2008 Chevrolet C4500 NA
- 2007-2008 Chevrolet C5500
- 2007 Chevrolet C6500
- 2008 Chevrolet Express
- 2009 Chevrolet Express 3500
- 2008 Chevrolet Silverado 2500
- 2007 Chevrolet Silverado 3500
- 2007 Ford E-350
- 2007-2008 Ford E-450
- 2008 Ford F-550 SD
- 2008 Ford F-650 SD
- 2009 Freightliner MT45
- 2008 Freightliner MT55
- 2007 Freightliner Sprinter
- 2008 Freightliner Sprinter 3500
- 2007 GMC C5500
- 2008 International 4300
- 2008 Sterling Acterra
- 2007 Workhorse Stepvan
- 2007 Workhorse W3
What the defect is
Cues, inc. Is recalling certain model year 2007-2009 service vehicles built on various chassis equipped with carrier airv ceiling units, model nos. 68RV0010BA, 68RV0012CA, and 68RV0010EA. The heater element in these assemblies may be defective which could cause the unit to create smoke or sparks.
What could happen
This defect could result in a fire.
What gets fixed
CUES IS WORKING WITH CARRIER TO REMEDY THE AFFECTED VEHICLES. REPAIRS WILL BE MADE BY CARRIER FREE OF CHARGE. PLEASE SEE CARRIER'S DEFECT REPORT 09E-053. THE SAFETY RECALL BEGAN ON JANUARY 5, 2010.
Timeline
- Recall reported to NHTSA19 November 2009
- Owners notified5 January 2010
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 19 November 2009.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact carrier at 1-877-584-7059 or cues at 1-407-849-0190.
Official source
- Recalling manufacturer
- CUES, INC.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.safercar.gov>http://www.safercar.gov</a> .
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.