- Vehicles
- 4,532
- Built between
- May 2011 – May 2011
- Models
- 4
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 31 January 2014
- Repaired
- 23%
- Unrepaired
- 3,312
Does this affect my vehicle?
This recall covers vehicles built between May 2011 and May 2011. If yours was built outside that window, it is not part of this recall.
- 2011 Ford E-150Built May 2011 to May 2011
- 2011 Ford E-250Built May 2011 to May 2011
- 2011 Ford E-350Built May 2011 to May 2011
- 2011 Ford E-450Built May 2011 to May 2011
Repair progress
3,312 of 4,532 vehicles in this recall had still not been repaired as of Q2 2015.
23% repaired — 1,037 of 4,532 reported
- Owners not reachable
- 161
- Scrapped or exported
- 22
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Ford Motor Company (Ford) is recalling certain model year 2011 Ford E-150, E-250, E-350, and E-450 vehicles built from May 12, 2011, through May 26, 2011. Due to improper manufacturing conditions, some of the windshields may form bubbles after an extended time in hot temperatures. As such, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 205, "Glazing Materials."
What could happen
The presence of bubbles may hinder driver's visibility thereby increasing the risk of a crash.
What gets fixed
Ford will notify owners, and dealers will inspect and replace the windshield if bubbles are present, free of charge. The recall began in January 2014.
Timeline
- Vehicles builtMay 2011 to May 2011
- Recall reported to NHTSA26 August 2011
- Owners notified31 January 2014
- Latest repair reportQ2 2015 — 23% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 26 August 2011.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall campaign number is 11C20.
Official source
- Manufacturer's recall number
- 11C20
- Recalling manufacturer
- FORD MOTOR COMPANY
- Safety standard
- FMVSS 205
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.