- Vehicles
- 13,709
- Built between
- Not published
- Models
- 1
- Recall type
- Equipment
- Initiated by
- Manufacturer
- Owners notified
- 21 May 2014
- Repaired
- 13%
- Unrepaired
- 11,881
Does this affect my vehicle?
The manufacturer did not publish a build-date range for this recall, so the model and year list below is the only way to tell whether your vehicle is covered.
- Lock & Ride Passenger Backrest
Repair progress
11,881 of 13,709 vehicles in this recall had still not been repaired as of Q3 2015.
13% repaired — 1,828 of 13,709 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Polaris is recalling certain Lock & Ride accessory passenger backrests, part numbers 2877938 (chrome) and 2877938-266 (black) for use on Cross Country, Cross Country Touring, Cross Country 8-ball, Cross Country Touring 15th Anniversary, and Hardball motorcycles. If a passenger backrest has, or has had, a luggage rack attached to it, part numbers 2877950 or 2877950-266, the backrest can fail due to the additional load of the luggage rack.
What could happen
If the passenger backrest fails while the motorcycle is in motion, it may increase the risk of a crash.
What gets fixed
Polaris will notify owners, and dealers will mail a recall notice to all registered owners of any 2010 through 2013 Victory Cross Roads, Cross Country, Cross Country Tour, and Hard Ball motorcycles. If they have, or have had, an affected passenger backrest/luggage rack combination installed on their motorcycle, the backrest and luggage rack will be replaced, free of charge. Polaris will mail an interim letter to owners in September 2013. Owners will be mailed a follow up notification in Spring 2014, when parts are expected to be available, so they may schedule the repairs. The recall began on May 21, 2014.
Timeline
- Recall reported to NHTSA27 August 2013
- Owners notified21 May 2014
- Latest repair reportQ3 2015 — 13% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 27 August 2013.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Polaris at 1-888-704-5290.
Official source
- Recalling manufacturer
- Polaris Industries, Inc.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.