- Vehicles
- 442,320
- Built between
- Jun 2011 – Jan 2013
- Models
- 5
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 19 November 2013
- Repaired
- 71%
- Unrepaired
- 115,113
Does this affect my vehicle?
This recall covers vehicles built between June 2011 and January 2013. If yours was built outside that window, it is not part of this recall.
- 2011-2013 Chrysler 200Built June 2011 to December 2012
- 2011-2013 Chrysler SebringBuilt June 2011 to December 2012
- 2011-2013 Dodge AvengerBuilt June 2011 to January 2013
- 2011-2012 Dodge NitroBuilt June 2011 to December 2011
- 2011-2012 Jeep LibertyBuilt June 2011 to August 2012
Repair progress
115,113 of 442,320 vehicles in this recall had still not been repaired as of Q1 2015.
71% repaired — 316,037 of 442,320 reported
- Owners not reachable
- 11,134
- Scrapped or exported
- 36
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Chrysler is recalling certain model year 2011-2013 Sebring and 200 vehicles manufactured June 28, 2011, through December 13, 2012; model year 2011-2013 Dodge Avenger vehicles manufactured June 25, 2011, through January 14, 2013; model year 2011-2012 Dodge Nitro vehicles manufactured June 17, 2011, through December 15, 2011; and model year 2011-2012 Jeep Liberty vehicles manufactured June 17, 2011, through August 15, 2012. Electrical over-stress of a resistor in the occupant restraint control module may lead to the non-deployment of the active head restraints during a rear impact collision.
What could happen
In the event of a crash necessitating the deployment of the active head restraints , their non-deployment could increase the risk of injury.
What gets fixed
Chrysler will notify owners, and dealers will flash the Totally Integrated Power Module (TIPM) or replace the occupant restraint control module, as needed, free of charge. The recall began on November 19, 2013.
Timeline
- Vehicles builtJune 2011 to January 2013
- Recall reported to NHTSA2 July 2013
- Owners notified19 November 2013
- Latest repair reportQ1 2015 — 71% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 2 July 2013.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N38.
Official source
- Manufacturer's recall number
- N38
- Recalling manufacturer
- Chrysler Group LLC
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.