- Vehicles
- 179,027
- Built between
- May 2010 – Feb 2012
- Models
- 1
- Recall type
- Vehicle
- Initiated by
- NHTSA investigation
- Owners notified
- 23 July 2014
- Repaired
- 83%
- Unrepaired
- 27,337
Does this affect my vehicle?
This recall covers vehicles built between May 2010 and February 2012. If yours was built outside that window, it is not part of this recall.
- 2011-2013 Ford ExplorerBuilt May 2010 to February 2012
Repair progress
27,337 of 179,027 vehicles in this recall had still not been repaired as of Q4 2015.
83% repaired — 148,074 of 179,027 reported
- Owners not reachable
- 3,419
- Scrapped or exported
- 197
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
What could happen
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
What gets fixed
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014.
Timeline
- Vehicles builtMay 2010 to February 2012
- Recall reported to NHTSA29 May 2014
- Owners notified23 July 2014
- Latest repair reportQ4 2015 — 83% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 29 May 2014.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Official source
- Manufacturer's recall number
- 14S06
- Recalling manufacturer
- Ford Motor Company
- Recall initiated by
- ODI
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.