- Vehicles
- 392,459
- Built between
- Jan 2013 – Jun 2014
- Models
- 5
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 5 August 2014
- Repaired
- 94%
- Unrepaired
- 22,761
Does this affect my vehicle?
This recall covers vehicles built between January 2013 and June 2014. If yours was built outside that window, it is not part of this recall.
- 2014-2015 Chevrolet SilveradoBuilt January 2013 to June 2014
- 2015 Chevrolet SuburbanBuilt October 2013 to June 2014
- 2015 Chevrolet TahoeBuilt September 2013 to June 2014
- 2014-2015 GMC SierraBuilt January 2013 to June 2014
- 2015 GMC YukonBuilt September 2013 to June 2014
Repair progress
22,761 of 392,459 vehicles in this recall had still not been repaired as of Q4 2015.
94% repaired — 369,338 of 392,459 reported
- Owners not reachable
- 360
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Silverado and GMC Sierra vehicles, and model year 2015 GMC Yukon and Chevrolet Suburban and Tahoe vehicles. In the affected vehicles, an electrical signal short may cause the transfer case to shift to neutral without the driver's input.
What could happen
If the transfer case switches to neutral while the vehicle is parked and the parking brake is not in use, the vehicle may roll away increasing the risk of injury to bystanders. If the transfer case switches to neutral while the vehicle is being driven, the vehicle would lose drive power, increasing the risk of a crash.
What gets fixed
GM will notify owners, and dealers will re-program the software in the transfer case control module, free of charge. The recall began in early August 2014.
Timeline
- Vehicles builtJanuary 2013 to June 2014
- Recall reported to NHTSA27 June 2014
- Owners notified5 August 2014
- Latest repair reportQ4 2015 — 94% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 27 June 2014.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact General Motors customer service at 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14192.
Official source
- Manufacturer's recall number
- 14192
- Recalling manufacturer
- General Motors LLC
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.