- Vehicles
- 26,008
- Built between
- Apr 2011 – Nov 2012
- Models
- 6
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 17 March 2015
- Repaired
- 92%
- Unrepaired
- 2,006
Does this affect my vehicle?
This recall covers vehicles built between April 2011 and November 2012. If yours was built outside that window, it is not part of this recall.
- 2012 Audi A6Built May 2011 to April 2012
- 2012-2013 Audi A7Built April 2011 to November 2012
- 2011-2012 Audi Q7Built April 2011 to February 2012
- 2011-2012 Audi S4Built April 2011 to March 2012
- 2011-2012 Audi S5Built April 2011 to February 2012
- 2012 Volkswagen Touareg HybridBuilt August 2011 to February 2012
Repair progress
2,006 of 26,008 vehicles in this recall had still not been repaired as of Q2 2016.
92% repaired — 23,994 of 26,008 reported
- Owners not reachable
- 8
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2012 Audi S4, S5, Q7, 2012 Audi A6, Volkswagen Touareg Hybrid, and 2012-2013 Audi A7 vehicles. In the affected vehicles the fuel injection system may experience a fuel leak.
What could happen
A fuel leak in the injection system in the presence of an ignition source, increases the risk of a fire.
What gets fixed
Volkswagen will notify owners, and dealers will replace the fuel rails and corresponding seals, free of charge. The recall began on March 17, 2015.
Timeline
- Vehicles builtApril 2011 to November 2012
- Recall reported to NHTSA20 January 2015
- Owners notified17 March 2015
- Latest repair reportQ2 2016 — 92% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 20 January 2015.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Audi customer service at 1-800-822-2834 or Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 24AP for Audi customers and 24BK for Volkswagen customers.
Official source
- Manufacturer's recall number
- Audi: 24AP/VW: 24BK
- Recalling manufacturer
- Volkswagen Group of America, Inc.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.