- Vehicles
- 734
- Built between
- Mar 2014 – Dec 2014
- Models
- 1
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 27 March 2015
- Repaired
- 63%
- Unrepaired
- 272
Does this affect my vehicle?
This recall covers vehicles built between March 2014 and December 2014. If yours was built outside that window, it is not part of this recall.
- 2015 Mack LEUBuilt March 2014 to December 2014
Repair progress
272 of 734 vehicles in this recall had still not been repaired as of Q2 2016.
63% repaired — 462 of 734 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mack Trucks, Inc. (Mack) is recalling certain model year 2015 Mack LEU trucks manufactured March 31, 2014, to December 12, 2014. In the affected vehicles, a component of the door opening mechanism may be too short and as a result, the door may not be able to be opened by someone inside the truck.
What could happen
If the door cannot be opened from the inside, egress from the vehicle could be hindered which would increase the risk of injury in the event of an emergency.
What gets fixed
Mack will notify owners, and dealers will replace the inner door latches, free of charge. The recall began March 27, 2015.
Timeline
- Vehicles builtMarch 2014 to December 2014
- Recall reported to NHTSA2 February 2015
- Owners notified27 March 2015
- Latest repair reportQ2 2016 — 63% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 2 February 2015.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Mack customer service at 1-800-528-6586. Mack's number for this recall is SC0388.
Official source
- Manufacturer's recall number
- SC0388
- Recalling manufacturer
- Mack Trucks, Inc.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.