- Vehicles
- 1,691
- Built between
- Jun 2014 – Feb 2015
- Models
- 7
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 13 April 2015
- Repaired
- 23%
- Unrepaired
- 1,268
Does this affect my vehicle?
This recall covers vehicles built between June 2014 and February 2015. If yours was built outside that window, it is not part of this recall.
- 2015 Heartland BighornBuilt November 2014 to February 2015
- 2015 Heartland CycloneBuilt June 2014 to February 2015
- 2015 Heartland EdgeBuilt January 2015 to January 2015
- 2015 Heartland ElkridgeBuilt November 2014 to February 2015
- 2015 Heartland Landmark 365Built November 2014 to February 2015
- 2015 Heartland Road WarriorBuilt July 2014 to February 2015
- 2015 Heartland TorqueBuilt June 2014 to February 2015
Repair progress
1,268 of 1,691 vehicles in this recall had still not been repaired as of Q4 2016.
23% repaired — 391 of 1,691 reported
- Owners not reachable
- 32
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2015 Bighorn, Cyclone, Edge, Elkridge, Landmark 365, Road Warrior, and Torque fifth wheel and travel trailers. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used.
What could happen
If the rivet shears causing the quad step to fail, the step user may fall, increasing the risk of personal injury.
What gets fixed
Heartland has notified owners, and dealers will replace the defective rivets with bolts, free of charge. The recall began on April 13, 2015.
Timeline
- Vehicles builtJune 2014 to February 2015
- Recall reported to NHTSA3 April 2015
- Owners notified13 April 2015
- Latest repair reportQ4 2016 — 23% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 3 April 2015.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99-01-20.
Official source
- Manufacturer's recall number
- 99-01-20
- Recalling manufacturer
- Heartland Recreational Vehicles, LLC
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.