- Vehicles
- 405
- Built between
- May 2013 – Jul 2015
- Models
- 3
- Recall type
- Vehicle
- Initiated by
- NHTSA investigation
- Owners notified
- 17 August 2015
- Repaired
- 59%
- Unrepaired
- 105
Does this affect my vehicle?
This recall covers vehicles built between May 2013 and July 2015. If yours was built outside that window, it is not part of this recall.
- 2015-2016 Keystone AlpineBuilt October 2014 to July 2015
- 2014-2015 Keystone AvalancheBuilt May 2013 to April 2014
- 2016 Keystone LaredoBuilt July 2015 to July 2015
Repair progress
105 of 405 vehicles in this recall had still not been repaired as of Q4 2016.
59% repaired — 237 of 405 reported
- Owners not reachable
- 6
- Scrapped or exported
- 57
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Keystone RV Company (Keystone) is recalling certain model year 2014-2015 Keystone Avalanche recreational vehicles, model 355RK, manufactured from May 6, 2013, through April 24, 2014; model year 2015-2016 Keystone Alpine, models 3100RL, 3101RL, 3555RL, 3556RL, 3590RS, 3591RS, 3600RS, 3601RS, and 3730RS, manufactured from October 8, 2014, through July 28, 2015; and model year 2016 Keystone Laredo, models 325RL, 350FB, and 355RL, manufactured from July 13, 2015, through July 21, 2015. The affected vehicles may be equipped with a rear window that has a sticker labeling it as an emergency exit sticker. However, this window may be partially blocked by the rear ladder and was not intended to be a secondary emergency exit.
What could happen
In the event of an emergency, occupants could try to escape through the rear window, but would not be able to. This delay in their escape may increase the risk of injury.
What gets fixed
Keystone has notified owners, and dealers will remove the emergency exit sticker, free of charge. The recall began on August 17, 2015.
Timeline
- Vehicles builtMay 2013 to July 2015
- Recall reported to NHTSA10 August 2015
- Owners notified17 August 2015
- Latest repair reportQ4 2016 — 59% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 10 August 2015.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-233.
Official source
- Manufacturer's recall number
- 15-233
- Recalling manufacturer
- Keystone RV Company
- Recall initiated by
- ODI
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.