- Vehicles
- 3
- Built between
- May 2015 – Apr 2016
- Models
- 4
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 11 August 2016
- Repaired
- 67%
- Unrepaired
- 1
Does this affect my vehicle?
This recall covers vehicles built between May 2015 and April 2016. If yours was built outside that window, it is not part of this recall.
- 2015-2016 Freightliner Sprinter 2500Built May 2015 to April 2016
- 2015-2016 Freightliner Sprinter 3500Built May 2015 to April 2016
- 2015-2016 Mercedes-Benz Sprinter 2500Built May 2015 to April 2016
- 2015-2016 Mercedes-Benz Sprinter 3500Built May 2015 to April 2016
Repair progress
1 of 3 vehicles in this recall had still not been repaired as of Q1 2018.
67% repaired — 2 of 3 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles manufactured May 31, 2015, to April 30, 2016, and 2015-2016 Freightliner Sprinter 2500 and 3500 vehicles manufactured May 1, 2015, to April 30, 2016. The affected vehicles are configured to have super-high roofs, but may not be equipped with the required crash pads.
What could happen
If the required crash pads are missing, it can increase the risk of injury to a front passenger seat occupant if they are unbelted.
What gets fixed
DVUSA will notify owners, and dealers will install the required crash-pads, free of charge. The recall began on August 11, 2016.
Timeline
- Vehicles builtMay 2015 to April 2016
- Recall reported to NHTSA24 May 2016
- Owners notified11 August 2016
- Latest repair reportQ1 2018 — 67% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 24 May 2016.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact DVUSA customer service at 1-877-762-8267.
Official source
- Recalling manufacturer
- Daimler Vans USA, LLC
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.