- Vehicles
- 8,367
- Built between
- Sep 2009 – May 2016
- Models
- 7
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 14 October 2016
- Repaired
- 98%
- Unrepaired
- 174
Does this affect my vehicle?
This recall covers vehicles built between September 2009 and May 2016. If yours was built outside that window, it is not part of this recall.
- 2013 Buick EncoreBuilt January 2013 to January 2013
- 2011 Buick RegalBuilt September 2010 to September 2010
- 2013-2014, 2016-2017 Buick VeranoBuilt September 2012 to May 2016
- 2011-2016 Chevrolet CruzeBuilt January 2011 to August 2015
- 2010-2013 Chevrolet EquinoxBuilt September 2009 to May 2013
- 2013-2016 Chevrolet MalibuBuilt September 2012 to May 2016
- 2011-2013 GMC TerrainBuilt January 2011 to May 2013
Repair progress
174 of 8,367 vehicles in this recall had still not been repaired as of Q1 2018.
98% repaired — 8,176 of 8,367 reported
- Owners not reachable
- 4
- Scrapped or exported
- 13
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
What could happen
If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
What gets fixed
GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016.
Timeline
- Vehicles builtSeptember 2009 to May 2016
- Recall reported to NHTSA5 July 2016
- Owners notified14 October 2016
- Latest repair reportQ1 2018 — 98% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 5 July 2016.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.
Official source
- Manufacturer's recall number
- 50490, 50491
- Recalling manufacturer
- General Motors LLC
- Safety standard
- FMVSS 114
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.