- Vehicles
- 580,455
- Built between
- Nov 2008 – Dec 2015
- Models
- 5
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 8 March 2017
- Repaired
- 65%
- Unrepaired
- 184,032
Does this affect my vehicle?
This recall covers vehicles built between November 2008 and December 2015. If yours was built outside that window, it is not part of this recall.
- 2016 Mazda CX-3Built June 2015 to December 2015
- 2013-2016 Mazda CX-5Built December 2011 to December 2015
- 2010-2013 Mazda MAZDA3Built November 2008 to June 2013
- 2012-2015 Mazda MAZDA5Built October 2010 to June 2015
- 2010-2013 Mazda MAZDASPEED3Built November 2008 to June 2013
Repair progress
184,032 of 580,455 vehicles in this recall had still not been repaired as of Q3 2018.
65% repaired — 379,110 of 580,455 reported
- Owners not reachable
- 16,364
- Scrapped or exported
- 949
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
What could happen
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
What gets fixed
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017.
Timeline
- Vehicles builtNovember 2008 to December 2015
- Recall reported to NHTSA6 September 2016
- Owners notified8 March 2017
- Latest repair reportQ3 2018 — 65% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 6 September 2016.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Official source
- Manufacturer's recall number
- 9916H
- Recalling manufacturer
- Mazda North American Operations
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.