- Vehicles
- 6,052
- Built between
- Dec 2013 – Aug 2017
- Models
- 1
- Recall type
- Equipment
- Initiated by
- Manufacturer
- Owners notified
- 17 August 2017
- Repaired
- 85%
- Unrepaired
- 900
Does this affect my vehicle?
This recall covers vehicles built between December 2013 and August 2017. If yours was built outside that window, it is not part of this recall.
- Ce White BUS Seat QS11 SeriesBuilt December 2013 to August 2017
Repair progress
900 of 6,052 vehicles in this recall had still not been repaired as of Q4 2018.
85% repaired — 5,152 of 6,052 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Hickory Springs Manufacturing Company (HSM) is recalling certain CE White Convertible School Bus Seats, QS11 Series. These seats were manufactured with integral D-Ring mounting studs that may have inadequate padding between the occupant and the D-ring mounting stud.
What could happen
In the event of a rear end collision, the seat occupant's head may contact the D-ring mounting stud, increasing the risk of injury.
What gets fixed
HSM will notify the bus manufacturers that purchased the seats and dealers for those manufacturers will add the proper padding, free of charge. The recall began on August 17, 2017.
Timeline
- Vehicles builtDecember 2013 to August 2017
- Recall reported to NHTSA8 August 2017
- Owners notified17 August 2017
- Latest repair reportQ4 2018 — 85% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 8 August 2017.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact HSM customer service at 1-800-438-5341.
Official source
- Recalling manufacturer
- Hickory Springs Manufacturing Company
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.