- Vehicles
- 4,800
- Built between
- Jan 2001 – Sep 2017
- Models
- 2
- Recall type
- Equipment
- Initiated by
- Manufacturer
- Owners notified
- 4 December 2017
- Repaired
- 3%
- Unrepaired
- 4,634
Does this affect my vehicle?
This recall covers vehicles built between January 2001 and September 2017. If yours was built outside that window, it is not part of this recall.
- Evercraft Transmission JackBuilt August 2011 to September 2017
- Napa Transmission JackBuilt January 2001 to September 2017
Repair progress
4,634 of 4,800 vehicles in this recall had still not been repaired as of Q1 2019.
3% repaired — 166 of 4,800 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
International Specialty Services, Inc (ISS) is recalling certain NAPA and Evercraft 800lb. low profile transmission jacks. These jacks include a saddle with a tilt angle adjustment bolt that may come loose and destabilize the saddle that is holding the transmission.
What could happen
If the tilt angle adjustment bolt loosens, the transmission could tip over increasing the risk of injury to the mechanic.
What gets fixed
ISS will notify owners, and dealers will replace the transmission jacks with ones that have a bolt with a castle nut and cotter pin, free of charge. The recall began on December 4, 2017.
Timeline
- Vehicles builtJanuary 2001 to September 2017
- Recall reported to NHTSA3 October 2017
- Owners notified4 December 2017
- Latest repair reportQ1 2019 — 3% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 3 October 2017.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact ISS customer service at 1-864-660-8307.
Official source
- Recalling manufacturer
- International Specialty Services, Inc
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.