- Vehicles
- 1,815
- Built between
- Jun 2012 – Dec 2016
- Models
- 1
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 9 November 2017
- Repaired
- 93%
- Unrepaired
- 134
Does this affect my vehicle?
This recall covers vehicles built between June 2012 and December 2016. If yours was built outside that window, it is not part of this recall.
- 2013-2017 Hino XFCBuilt June 2012 to December 2016
Repair progress
134 of 1,815 vehicles in this recall had still not been repaired as of Q4 2019.
93% repaired — 1,681 of 1,815 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Hino Motor Sales U.S.A., Inc. (Hino) is recalling certain 2013-2017 XFC710L, XFC720L, XFC730L, and XFC740L vehicles. The clutch drum spline of the front module of the Hybrid Vehicle (HV) motor may wear out.
What could happen
If the clutch drum spline wears out, the vehicle will lose the ability to move under its own power, increasing the risk of a crash.
What gets fixed
Hino will notify owners, and dealers will replace the clutch drum spline with one that has increased wear resistance, free of charge. An interim notice was mailed to owners on May 22, 2017. The recall began on November 9, 2017.
Timeline
- Vehicles builtJune 2012 to December 2016
- Recall reported to NHTSA23 March 2017
- Owners notified9 November 2017
- Latest repair reportQ4 2019 — 93% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 23 March 2017.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Hino customer service at 1-248-699-9390.
Official source
- Recalling manufacturer
- Hino Motors Sales U.S.A., Inc.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.