- Vehicles
- 1,121
- Built between
- Nov 2016 – Jul 2017
- Models
- 2
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 29 September 2017
- Repaired
- 75%
- Unrepaired
- 264
Does this affect my vehicle?
This recall covers vehicles built between November 2016 and July 2017. If yours was built outside that window, it is not part of this recall.
- 2017 Toyota HighlanderBuilt November 2016 to July 2017
- 2017 Toyota Highlander HybridBuilt November 2016 to July 2017
Repair progress
264 of 1,121 vehicles in this recall had still not been repaired as of Q4 2018.
75% repaired — 837 of 1,121 reported
- Owners not reachable
- 19
- Scrapped or exported
- 1
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Gulf States Toyota, Inc. (GST) is recalling certain 2017 Toyota Highlander and Highlander Hybrid vehicles equipped with accessory roof rail cross bars. The fasteners for the roof rails may not be torqued properly.
What could happen
The roof rails may loosen and possibly detach from the vehicle, becoming a road hazard and increasing the risk of a crash.
What gets fixed
GST will notify owners, and dealers will inspect and properly torque the fasteners, free of charge. The recall began September 29, 2017.
Timeline
- Vehicles builtNovember 2016 to July 2017
- Recall reported to NHTSA23 August 2017
- Owners notified29 September 2017
- Latest repair reportQ4 2018 — 75% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 23 August 2017.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 17R3.
Official source
- Manufacturer's recall number
- 17R3
- Recalling manufacturer
- Gulf States Toyota, Inc.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.