- Vehicles
- 20
- Built between
- May 2017 – Oct 2017
- Models
- 1
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 20 November 2017
- Repaired
- 90%
- Unrepaired
- 0
Does this affect my vehicle?
This recall covers vehicles built between May 2017 and October 2017. If yours was built outside that window, it is not part of this recall.
- 2017 Star Ev Sport 4+2Built May 2017 to October 2017
Repair progress
The manufacturer reports every reachable vehicle in this recall has been repaired, as of Q1 2019.
90% repaired — 18 of 20 reported
- Owners not reachable
- 2
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
JH Global Services, Inc. (JH Global) is recalling certain 2017 Star EV Sport 4+2 vehicles. Due to a casting problem, the tie rod connection may break off from the front axle spindle resulting in a loss of steering control.
What could happen
A loss of steering control from the tie rod connection breaking from the front axle spindle can increase the risk of a crash.
What gets fixed
JH Global has notified owners, and dealers will replace the front axle spindle, free of charge. The recall began on November 20, 2017.
Timeline
- Vehicles builtMay 2017 to October 2017
- Recall reported to NHTSA8 December 2017
- Owners notified20 November 2017
- Latest repair reportQ1 2019 — 90% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 8 December 2017.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact JH Global customer service at 1-888-878-9988. JH Global's number for this recall is IRN 171101.
Official source
- Manufacturer's recall number
- IRN 171101
- Recalling manufacturer
- JH Global Services, Inc.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.