- Vehicles
- 1,944
- Built between
- Feb 2016 – May 2018
- Models
- 1
- Recall type
- Equipment
- Initiated by
- Manufacturer
- Owners notified
- 16 August 2018
- Repaired
- 25%
- Unrepaired
- 0
Does this affect my vehicle?
This recall covers vehicles built between February 2016 and May 2018. If yours was built outside that window, it is not part of this recall.
- Hayes Sway Master Hayes Sway MasterBuilt February 2016 to May 2018
Repair progress
The manufacturer reports every reachable vehicle in this recall has been repaired, as of Q4 2019.
25% repaired — 493 of 1,944 reported
- Owners not reachable
- 1,451
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Syncro Corporation (Syncro) is recalling certain Hayes Sway Master aftermarket sway control products, part number 81775. These units may conflict with the tow vehicle's factory-installed integrated brake controllers thereby disabling the tow vehicle's ability to apply the trailer brakes
What could happen
If the trailer brakes cannot be applied, it can cause a loss of control, increasing the risk of a crash.
What gets fixed
Syncro will notify owners, instructing them to return the unit for repair, free of charge. The recall began on August 16, 2018.
Timeline
- Vehicles builtFebruary 2016 to May 2018
- Recall reported to NHTSA21 June 2018
- Owners notified16 August 2018
- Latest repair reportQ4 2019 — 25% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 21 June 2018.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Hayes Customer Service at phone number 1-800-882-1204.
Official source
- Recalling manufacturer
- Syncro Corporation
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.