- Vehicles
- 1,528
- Built between
- May 2014 – Mar 2018
- Models
- 6
- Recall type
- Vehicle
- Initiated by
- NHTSA investigation
- Owners notified
- 16 May 2018
- Repaired
- 72%
- Unrepaired
- 433
Does this affect my vehicle?
This recall covers vehicles built between May 2014 and March 2018. If yours was built outside that window, it is not part of this recall.
- 2016-2018 Van Hool CX35Built July 2015 to December 2017
- 2015-2018 Van Hool CX45Built August 2014 to November 2017
- 2015-2018 Van Hool TD925Built July 2015 to November 2017
- 2015-2018 Van Hool TDX25Built May 2015 to February 2018
- 2015-2018 Van Hool TX40Built October 2014 to October 2017
- 2015-2018 Van Hool TX45Built May 2014 to March 2018
Repair progress
433 of 1,528 vehicles in this recall had still not been repaired as of Q3 2019.
72% repaired — 1,095 of 1,528 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Van Hool N.V. (Van Hool) is recalling certain 2015-2018 CX45, TD925, TDX25, TX40, TX45, and 2016-2018 CX35 motorcoaches. The passenger seat belt buckles outer casing may fail leaving the seat belt buckles exposed.
What could happen
The exposed seat belt buckles may reduce the seat occupants likelihood of using the seat belt, increasing the risk of injury in the event of a crash.
What gets fixed
Van Hool will notify owners and dealers will replace the defective seatbelt buckles on the aisle side with flexible seatbelt buckles. The recall began on May 16, 2018.
Timeline
- Vehicles builtMay 2014 to March 2018
- Recall reported to NHTSA30 March 2018
- Owners notified16 May 2018
- Latest repair reportQ3 2019 — 72% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 30 March 2018.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Van Hool customer service at 1-877-427-7278 or 1-407-656-7977.
Official source
- Recalling manufacturer
- Van Hool N.V.
- Recall initiated by
- ODI
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.