- Vehicles
- 342,867
- Built between
- Apr 2011 – Dec 2016
- Models
- 5
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 14 September 2018
- Repaired
- 87%
- Unrepaired
- 44,096
Does this affect my vehicle?
This recall covers vehicles built between April 2011 and December 2016. If yours was built outside that window, it is not part of this recall.
- 2013-2016 Audi A4 AllroadBuilt February 2012 to April 2016
- 2013-2017 Audi A5Built March 2012 to November 2016
- 2013-2017 Audi A5 CabrioletBuilt March 2012 to December 2016
- 2012-2015 Audi A6Built April 2011 to December 2014
- 2013-2017 Audi Q5Built July 2012 to December 2016
Repair progress
44,096 of 342,867 vehicles in this recall had still not been repaired as of Q2 2020.
87% repaired — 298,681 of 342,867 reported
- Owners not reachable
- 90
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5 Cabriolet, A5 Sedan and Audi Q5 vehicles, 2012-2015 Audi A6 vehicles and 2013-2016 Audi A4 Sedan and A4 allroad vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can either become blocked with debris from the cooling system causing it to overheat or can short-circuit from moisture within the pump.
What could happen
A blocked pump or a short-circuited pump can increase the risk of a fire.
What gets fixed
Audi will notify owners, and dealers will replace the pumps, free of charge. The recall began September 14, 2018.
Timeline
- Vehicles builtApril 2011 to December 2016
- Recall reported to NHTSA11 April 2018
- Owners notified14 September 2018
- Latest repair reportQ2 2020 — 87% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 11 April 2018.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Audi customer service at 1-800-253-2834. Audi's number's for this recall is 19N3/19N4. Note: This recall is in additional to the coolant pump software update applied as a remedy under recall 17V002.
Official source
- Manufacturer's recall number
- 19N3/19N4
- Recalling manufacturer
- Volkswagen Group of America, Inc.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.