- Vehicles
- 47,366
- Built between
- Jun 2017 – May 2019
- Models
- 1
- Recall type
- Equipment
- Initiated by
- Manufacturer
- Owners notified
- 18 November 2019
- Repaired
- 25%
- Unrepaired
- 16,979
Does this affect my vehicle?
This recall covers vehicles built between June 2017 and May 2019. If yours was built outside that window, it is not part of this recall.
- Vitro Rear Window GlassBuilt June 2017 to May 2019
Repair progress
16,979 of 47,366 vehicles in this recall had still not been repaired as of Q3 2021.
25% repaired — 11,791 of 47,366 reported
- Owners not reachable
- 750
- Scrapped or exported
- 17,846
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Vitro Automotriz, S.A. de C.V. (Vitro) is recalling certain various aftermarket replacement rear window glass (backlites), sold for use in various Ford, Chevrolet, GMC, Isuzu, Oldsmobile, Buick, Saab, Chrysler, Dodge, RAM, Volkswagen, Mazda, Mercury, Pontiac, Nissan, Toyota, Honda, Jeep, Navistar, International, Saturn, Scion, Cadillac, Lincoln, Infiniti, and Hyundai vehicles including passenger cars, pick-up trucks, SUV's, and Heavy Duty vehicles. For a full list of vehicles affected please see: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19E052-0438.pdf Due to improper tempering, in the event of a rear window glass breaking, the resulting fragments may not be small enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
What could happen
In the event of a crash, larger glass pieces may strike the vehicle occupants, increasing the risk of injury.
What gets fixed
Vitro will notify distributors and owners, and replace the rear window glasses, free of charge. The recall began November 18, 2019.
Timeline
- Vehicles builtJune 2017 to May 2019
- Recall reported to NHTSA31 July 2019
- Owners notified18 November 2019
- Latest repair reportQ3 2021 — 25% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 31 July 2019.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Vitro customer service at 1-818-863-1524. Vitro's number for this recall is DOT287.
Official source
- Manufacturer's recall number
- DOT287
- Recalling manufacturer
- Vitro Automotriz, S.A. de C.V.
- Safety standard
- FMVSS 205
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.