- Vehicles
- 36
- Built between
- Jun 2018 – Aug 2018
- Models
- 9
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 21 March 2019
- Repaired
- 89%
- Unrepaired
- 4
Does this affect my vehicle?
This recall covers vehicles built between June 2018 and August 2018. If yours was built outside that window, it is not part of this recall.
- 2018 Chevrolet C3500
- 2018 Chevrolet G4500
- 2018 Ford E-350Built June 2018 to August 2018
- 2018 Ford E-450Built June 2018 to August 2018
- 2018 Ford F-550Built June 2018 to August 2018
- 2018 Ford F-650 SDBuilt June 2018 to August 2018
- 2018 Freightliner M2Built June 2018 to August 2018
- 2018 International 4300
- 2018 Ram 4500Built June 2018 to August 2018
Repair progress
4 of 36 vehicles in this recall had still not been repaired as of Q3 2020.
89% repaired — 32 of 36 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Excellance, Inc. (Excellance) is recalling certain 2018 Ambulances and Emergency Vehicles built on Ford E-350, E-450, F-650, F-550 4x4, Chevrolet G4500, G4500 Diesel, C3500, G3500, Freightliner M2, International 4300, and Dodge 4500 chassis and equipped with Whelen brake lights. Depending on the specific wiring of the vehicle, these brake lights may illuminate when the brake pedal has not been pressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
What could happen
If the brake lights incorrectly illuminate, it can confuse other drivers, possibly increasing the risk of a crash.
What gets fixed
Excellance has notified owners, instructing them to contact Whelen to have the brake lights replaced, free of charge. The recall began on March 21, 2019.
Timeline
- Vehicles builtJune 2018 to August 2018
- Recall reported to NHTSA26 March 2019
- Owners notified21 March 2019
- Latest repair reportQ3 2020 — 89% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 26 March 2019.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Whelen customer service at 1-860-718-2331 or Execellance at 1-256-772-9321.
Official source
- Recalling manufacturer
- Excellance, Inc
- Safety standard
- FMVSS 108
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.