- Vehicles
- 22
- Built between
- May 2017 – Dec 2018
- Models
- 7
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 9 May 2019
- Repaired
- 0%
- Unrepaired
- 22
Does this affect my vehicle?
This recall covers vehicles built between May 2017 and December 2018. If yours was built outside that window, it is not part of this recall.
- 2009 Chevrolet C4500Built May 2017 to December 2018
- 2014, 2017 Ford E-350Built May 2017 to December 2018
- 2005-2006, 2009-2010, 2014, 2016 Ford E-450Built May 2017 to December 2018
- 2015, 2017 Ford F-450Built May 2017 to December 2018
- 2017-2018 Ford F-550Built May 2017 to December 2018
- 2015 Ford redundant F-250Built May 2017 to December 2018
- 2018 Ford redundant F-350Built May 2017 to December 2018
Repair progress
22 of 22 vehicles in this recall had still not been repaired as of Q2 2019.
0% repaired — 0 of 22 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
VCI Emergency Vehicle Specialists (VCI) is recalling certain 2017-2018 Ford F-550, 2014 E-350 and E-450, 2015 F-250 and F-450, 2016 E-450, 2017 E-350, F-450 and E-450, 2018 F-350, 2010 E-450, 2005-2006 E-450, 2009 E-450 and Chevrolet C4500-based Type I and Type III ambulances equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The monitors may unexpectedly revert back to the factory default settings which may cause the camera image to be reversed.
What could happen
The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
What gets fixed
VCI Emergency Vehicle Specialists will work with ASA to notify the owners, and remedy the displays, free of charge. The recall began May 9, 2019.
Timeline
- Vehicles builtMay 2017 to December 2018
- Recall reported to NHTSA29 May 2019
- Owners notified9 May 2019
- Latest repair reportQ2 2019 — 0% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 29 May 2019.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact ASA Electronics at 1-800-384-4400.
Official source
- Recalling manufacturer
- VCI Emergency Vehicle Specialists
- Safety standard
- FMVSS 101
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.