- Vehicles
- 81,615
- Built between
- Feb 2013 – Jul 2014
- Models
- 1
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 8 August 2019
- Repaired
- 73%
- Unrepaired
- 17,611
Does this affect my vehicle?
This recall covers vehicles built between February 2013 and July 2014. If yours was built outside that window, it is not part of this recall.
- 2014 Jeep CherokeeBuilt February 2013 to July 2014
Repair progress
17,611 of 81,615 vehicles in this recall had still not been repaired as of Q4 2020.
73% repaired — 59,856 of 81,615 reported
- Owners not reachable
- 1,449
- Scrapped or exported
- 2,699
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
What could happen
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
What gets fixed
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019.
Timeline
- Vehicles builtFebruary 2013 to July 2014
- Recall reported to NHTSA13 June 2019
- Owners notified8 August 2019
- Latest repair reportQ4 2020 — 73% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 13 June 2019.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Official source
- Manufacturer's recall number
- V69
- Recalling manufacturer
- Chrysler (FCA US LLC)
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.