- Vehicles
- 1,079
- Built between
- Aug 2018 – May 2019
- Models
- 8
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 21 January 2020
- Repaired
- 73%
- Unrepaired
- 285
Does this affect my vehicle?
This recall covers vehicles built between August 2018 and May 2019. If yours was built outside that window, it is not part of this recall.
- 2018-2019 Freightliner Sprinter 1500
- 2018-2019 Freightliner Sprinter 2500Built August 2018 to May 2019
- 2018-2019 Freightliner Sprinter 3500Built August 2018 to May 2019
- 2018-2019 Freightliner Sprinter 4500
- 2018-2019 Mercedes-Benz Sprinter 1500
- 2018-2019 Mercedes-Benz Sprinter 2500Built August 2018 to May 2019
- 2018-2019 Mercedes-Benz Sprinter 3500Built August 2018 to May 2019
- 2018-2019 Mercedes-Benz Sprinter 4500
Repair progress
285 of 1,079 vehicles in this recall had still not been repaired as of Q2 2021.
73% repaired — 790 of 1,079 reported
- Scrapped or exported
- 4
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.
What could happen
In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.
What gets fixed
DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020.
Timeline
- Vehicles builtAugust 2018 to May 2019
- Recall reported to NHTSA2 July 2019
- Owners notified21 January 2020
- Latest repair reportQ2 2021 — 73% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 2 July 2019.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERGLAS.
Official source
- Manufacturer's recall number
- VS3VERGLAS
- Recalling manufacturer
- Daimler Vans USA, LLC
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.