- Vehicles
- 356
- Built between
- Aug 2018 – Jun 2019
- Models
- 9
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 10 December 2019
- Repaired
- 28%
- Unrepaired
- 252
Does this affect my vehicle?
This recall covers vehicles built between August 2018 and June 2019. If yours was built outside that window, it is not part of this recall.
- 2018-2019 Glaval Bus ApolloBuilt August 2018 to June 2019
- 2018-2019 Glaval Bus CommuteBuilt August 2018 to June 2019
- 2018-2019 Glaval Bus Concorde IIBuilt August 2018 to June 2019
- 2018-2019 Glaval Bus EntourageBuilt August 2018 to June 2019
- 2018-2019 Glaval Bus LegacyBuilt August 2018 to June 2019
- 2018-2019 Glaval Bus PrimetimeBuilt August 2018 to June 2019
- 2018-2019 Glaval Bus TitanBuilt August 2018 to June 2019
- 2018-2019 Glaval Bus Titan II LOW FloorBuilt August 2018 to June 2019
- 2018-2019 Glaval Bus UniversalBuilt August 2018 to June 2019
Repair progress
252 of 356 vehicles in this recall had still not been repaired as of Q3 2021.
28% repaired — 100 of 356 reported
- Owners not reachable
- 4
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Forest River, Inc. (Forest River) is recalling certain 2018-2019 Glaval Bus Apollo, Commute, Concorde II, Entourage, Legacy, Primetime, Titan, Titan II Low Floor, and Universal shuttle buses equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
What could happen
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
What gets fixed
Forest River will notify owners, and dealers will replace the hatch, free of charge. The recall began December 10, 2019.
Timeline
- Vehicles builtAugust 2018 to June 2019
- Recall reported to NHTSA18 November 2019
- Owners notified10 December 2019
- Latest repair reportQ3 2021 — 28% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 18 November 2019.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Forest River customer service at 1-800-748-3440. Forest River's number for this recall is 05-1115.
Official source
- Manufacturer's recall number
- 05-1115
- Recalling manufacturer
- Forest River, Inc.
- Safety standard
- FMVSS 217
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.