- Vehicles
- 1,500
- Built between
- Not published
- Models
- 1
- Recall type
- Equipment
- Initiated by
- Manufacturer
- Owners notified
- 27 March 2023
- Repaired
- 100%
- Unrepaired
- 0
Does this affect my vehicle?
The manufacturer did not publish a build-date range for this recall, so the model and year list below is the only way to tell whether your vehicle is covered.
- Arow Global BUS Emergency Exit Window
Repair progress
The manufacturer reports every reachable vehicle in this recall has been repaired, as of Q4 2024.
100% repaired — 1,500 of 1,500 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
AROW Global Corp (AROW) is recalling certain MV204 and MV207 emergency exit windows. Please see the recall report for a complete list of part numbers and window sizes. During a crash, the emergency exit window latch may fail and allow the window to open. As such, these windows fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
What could happen
Emergency windows that open during a crash may not properly retain passengers as intended, increasing their risk of injury.
What gets fixed
Arow will provide a parts kit with a new latch component, free of charge. Owner notification letters were mailed March 27, 2023.
Parts involved
- Nut, PemNut, 8-32, .08/.130000870F quantity is increased by 2
- Pin, Split-1/8 x 0.75"0001110F quantity is increased by 2
- MV Er Bar Assy RH - 2 Latch0003250A is replaced with AR0030050
- MV ER Strike0004040C quantity is increased by 1
- MV ER HandleAssy Red-RH-13.25"0371480A is replaced with AR0030047
- MV ER Bar Assy LH-3 LatchAR0004371 is replaced with AR0030208
- MV Flush Locator blockAR0019292 quantity is increased by 2
- MV Frame Locator Block-FlushAR0020076 quantity is increased by 1
- Screw, Hex BHCS, 8-32 x 0.374" 18-8 SS Clear w/thread lock patchAR0020115 quantity is increased by 2
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Recall reported to NHTSA8 March 2023
- Owners notified27 March 2023
- Latest repair reportQ4 2024 — 100% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 8 March 2023.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact AROW customer service at 1-715-693-6020.
Official source
- Recalling manufacturer
- AROW Global Corp
- Safety standard
- FMVSS 217
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.