Ford Visibility: Defroster/Defogger/HVAC System

Ford is recalling about 4,804 vehicles over a problem with the visibility. An inoperative windshield defrosting and defogging system may decrease the driver's visibility under certain driving conditions, increasing the risk of a crash.

Campaign
23V122000
Manufacturer
Ford Motor Company
Reported
24 February 2023
Vehicles
4,804
Built between
Not published
Models
1
Recall type
Vehicle
Initiated by
Manufacturer
Owners notified
20 April 2023
Repaired
83%
Unrepaired
739

Does this affect my vehicle?

The manufacturer did not publish a build-date range for this recall, so the model and year list below is the only way to tell whether your vehicle is covered.

  • 2023 Ford Transit

Repair progress

739 of 4,804 vehicles in this recall had still not been repaired as of Q1 2025.

83% repaired — 3,995 of 4,804 reported

Owners not reachable
70

Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.

What the defect is

Ford Motor Company (Ford) is recalling certain 2023 Transit vehicles equipped with the Special Vehicle Operations Accessory Service Kit #1 or #2 with a High Specification Vehicle Interface Connector. When the accessory kit is installed, the auxiliary wire harness will disable the heating, air-conditioning, and ventilation (HVAC) including the defrost and defog systems. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."

What could happen

An inoperative windshield defrosting and defogging system may decrease the driver's visibility under certain driving conditions, increasing the risk of a crash.

What gets fixed

Dealers will repair the auxiliary wire harness by modifying the wire harness to include the necessary twisted loop, free of charge. Owner notification letters were mailed April 20, 2023.

Parts involved

  • Auxiliary Wire HarnessLK4V-14A411-HCAAuxiliary Wire Harness

Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.

Timeline

  1. Recall reported to NHTSA24 February 2023
  2. Owners notified20 April 2023
  3. Latest repair reportQ1 2025 — 83% repaired

Your rights

A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.

That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 24 February 2023.

To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.

Manufacturer contact

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C02.

Official source

Manufacturer's recall number
23C02
Recalling manufacturer
Ford Motor Company
Safety standard
FMVSS 103
Recall initiated by
MFR

Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.

Additional notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Check your own vehicle

This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.

A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.

Same component

Same brand