- Vehicles
- 2,653
- Built between
- Jan 2005 – May 2024
- Models
- 5
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 25 April 2025
- Repaired
- 22%
- Unrepaired
- 2,045
Does this affect my vehicle?
This recall covers vehicles built between January 2005 and May 2024. If yours was built outside that window, it is not part of this recall.
- 2006-2007, 2014, 2018 Prevost H3-41Built February 2006 to May 2017
- 2005-2020, 2022-2024 Prevost H3-45Built February 2005 to May 2024
- 2019 Prevost H3-45 VIPBuilt May 2018 to May 2018
- 2005-2024 Prevost X3-45Built January 2005 to May 2024
- 2017-2019, 2021-2023 Prevost X3-45 CommuterBuilt December 2016 to October 2022
Repair progress
2,045 of 2,653 vehicles in this recall had still not been repaired as of Q2 2026.
22% repaired — 581 of 2,653 reported
- Owners not reachable
- 3
- Scrapped or exported
- 24
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Prevost Car (US) Inc. (Prevost) is recalling certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. The wheelchair platform bridging device may be too steep, which can cause the wheelchair to become unstable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Devices" and 404, "Platform Lift Installations."
What could happen
An unstable wheelchair increases the risk of injury to lift occupants.
What gets fixed
Prevost will replace the wheelchair lift bridging device, free of charge. Owner letters were mailed April 25, 2025.
Parts involved
- Wheelchair lift860069Wheelchair lift
- Wheelchair lift860107Wheelchair lift
- Wheelchair lift860117Wheelchair lift
- Wheelchair lift860662Wheelchair lift
- Wheelchair lift864798Wheelchair lift
- Wheelchair lift864809Wheelchair lift
- Wheelchair lift867833Wheelchair lift
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Vehicles builtJanuary 2005 to May 2024
- Recall reported to NHTSA9 July 2024
- Owners notified25 April 2025
- Latest repair reportQ2 2026 — 22% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 9 July 2024.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR24-26.
Official source
- Manufacturer's recall number
- SR24-26
- Recalling manufacturer
- Prevost Car (US) Inc.
- Safety standard
- FMVSS 404
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.