- Vehicles
- 15
- Built between
- Jan 2025 – Jan 2025
- Models
- 2
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 28 August 2025
- Repaired
- 80%
- Unrepaired
- 3
Does this affect my vehicle?
This recall covers vehicles built between January 2025 and January 2025. If yours was built outside that window, it is not part of this recall.
- 2025 Prevost H3-45Built January 2025 to January 2025
- 2025 Prevost X3-45Built January 2025 to January 2025
Repair progress
3 of 15 vehicles in this recall had still not been repaired as of Q2 2026.
80% repaired — 12 of 15 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Prevost Car (US) Inc. (Prevost) is recalling certain 2025 Prevost H3-45 and X3-45 motorcoaches. The release mechanism on the emergency exit windows may be difficult to open in an emergency situation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
What could happen
Emergency exits that are difficult to open can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
What gets fixed
Prevost will inspect and adjust the emergency exit windows as necessary, free of charge. Owner notification letters were mailed August 28, 2025.
Parts involved
- Rotary Latch902021Emergency Exit Window Latching Mechanism
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Vehicles builtJanuary 2025 to January 2025
- Recall reported to NHTSA14 April 2025
- Owners notified28 August 2025
- Latest repair reportQ2 2026 — 80% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 14 April 2025.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR25-10.
Official source
- Manufacturer's recall number
- SR25-10
- Recalling manufacturer
- Prevost Car (US) Inc.
- Safety standard
- FMVSS 217
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.