- Vehicles
- 248
- Built between
- May 2024 – Apr 2025
- Models
- 7
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 13 June 2025
- Repaired
- 50%
- Unrepaired
- 79
Does this affect my vehicle?
This recall covers vehicles built between May 2024 and April 2025. If yours was built outside that window, it is not part of this recall.
- 2025 Keystone FuzionBuilt May 2024 to December 2024
- 2025 Keystone HideoutBuilt August 2024 to December 2024
- 2024 Keystone RaptorBuilt May 2024 to May 2024
- 2025 Keystone ResidenceBuilt June 2024 to February 2025
- 2025 Keystone RetreatBuilt July 2024 to February 2025
- 2025 Keystone SpringdaleBuilt August 2024 to December 2024
- 2024-2025 Keystone VoltageBuilt May 2024 to April 2025
Repair progress
79 of 248 vehicles in this recall had still not been repaired as of Q2 2026.
50% repaired — 125 of 248 reported
- Owners not reachable
- 5
- Scrapped or exported
- 39
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Keystone RV Company (Keystone) is recalling certain 2024-2025 Voltage 4135, 4225, Fuzion, 2025 Springdale 266DECK, Retreat 391FSRL, 39FSRL, Residence 401FLFT, 401FSRL, 40FLFT, 40FSRL, Hideout 26PATIO, and 2024 Raptor travel trailers, equipped with a removable step assembly. The clip-on bracket mounting bolts may come loose, allowing the steps to detach.
What could happen
Steps that detach while in use increase the risk of injury.
What gets fixed
Dealers will install a new bracket and hardware, free of charge. Owner notification letters are expected to be mailed July 7, 2025.
Parts involved
- Ramp Door645991Garage - Ramp Door - 93.845" x 97.423" - Side Exit - Swing Around - 2.0 - No Brackets - Black - Designed for Patio Railing Kit
- Ramp Door701281Garage - Ramp Door - Polar White - 93.595" x 97.423" - w/Patio - Zero Gravity - Weatherproof Core
- Ramp Door747728Garage - Ramp Door - 90"W x 82"H - For Rear Patio - Hydrosafe - White
- Step713012Step-Entrance - 4 Step - Clip On - 23.5" Tread - Front Mount - Patio - New Clip On
- Step729754Step - 19 1/2" Tread - Tall - 3 Step - Front Mount - w/2 Wall Plates - For Patio Ramp Door - Skid
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Vehicles builtMay 2024 to April 2025
- Recall reported to NHTSA15 May 2025
- Owners notified13 June 2025
- Latest repair reportQ2 2026 — 50% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 15 May 2025.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 25-468.
Official source
- Manufacturer's recall number
- 25-468
- Recalling manufacturer
- Keystone RV Company
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.