- Vehicles
- 121,398
- Built between
- May 2023 – May 2024
- Models
- 2
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 5 September 2025
- Repaired
- 60%
- Unrepaired
- 45,385
Does this affect my vehicle?
This recall covers vehicles built between May 2023 and May 2024. If yours was built outside that window, it is not part of this recall.
- 2023-2024 Jeep Grand CherokeeBuilt May 2023 to May 2024
- 2023-2024 Jeep Grand Cherokee LBuilt May 2023 to January 2024
Repair progress
45,385 of 121,398 vehicles in this recall had still not been repaired as of Q2 2026.
60% repaired — 72,365 of 121,398 reported
- Owners not reachable
- 1,573
- Scrapped or exported
- 2,075
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
What could happen
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
What gets fixed
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025.
Parts involved
- Second Row HeadrestSee attached document referenced above for the head restraint assembly part numbers.Please see attached supplemental information titled "FCA US LLC Recall Part Numbers-20C-WL Head Restraint Not Locking 07172025.pdf".
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Vehicles builtMay 2023 to May 2024
- Recall reported to NHTSA17 July 2025
- Owners notified5 September 2025
- Latest repair reportQ2 2026 — 60% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 17 July 2025.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
Official source
- Manufacturer's recall number
- 20C
- Recalling manufacturer
- Chrysler (FCA US, LLC)
- Safety standard
- FMVSS 202
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.