- Vehicles
- 468
- Built between
- May 2002 – Mar 2004
- Models
- 2
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 8 April 2004
- Repaired
- Not reported
- Unrepaired
- Not reported
Does this affect my vehicle?
This recall covers vehicles built between May 2002 and March 2004. If yours was built outside that window, it is not part of this recall.
- 2004 Turtle Top Terra TransportBuilt September 2003 to March 2004
- 2002-2004 Turtle Top VAN TerraBuilt May 2002 to March 2004
What the defect is
On certain buses, the electric door motor assembly handle (lever) could possibly break when pulling on the handle for emergency release to open the side entry/exit door.
What could happen
This could cause the handle to break resulting in personal injury to occupants exiting the vehicle.
What gets fixed
DEALERS WILL REPLACE THE DOOR MOTOR ASSEMBLY HANDLES. OWNER NOTIFICATION IS EXPECTED TO BEGIN APRIL 8, 2004.
Timeline
- Vehicles builtMay 2002 to March 2004
- Recall reported to NHTSA24 March 2004
- Owners notified8 April 2004
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 24 March 2004.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners should contact turtle top at 1-800-296-2105, exts 181 or 131.
Official source
- Manufacturer's recall number
- RCN-040312
- Recalling manufacturer
- TURTLE TOP
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Turtle top recall no. RCN-040312.CUSTOMERS can also contact the national highway traffic safety administration's auto safety hotline at 1-888-DASH-2-DOT (1-888-327-4236).
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.