- Vehicles
- 223
- Built between
- Jun 2009 – Nov 2010
- Models
- 1
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 17 August 2012
- Repaired
- Not reported
- Unrepaired
- Not reported
Does this affect my vehicle?
This recall covers vehicles built between June 2009 and November 2010. If yours was built outside that window, it is not part of this recall.
- 2010-2011 Crossroads HamptonBuilt June 2009 to November 2010
What the defect is
Crossroads is recalling certain model year 2010 and 2011 Hampton travel trailers manufactured from June 11, 2009, through November 2, 2010, equipped with Atwood Mobile Products (Atwood) furnaces. The furnaces were produced with a defective gas control valve which can stick in the open position.
What could happen
If the gas valve sticks in the open position, gas could leak out and, in the presence of an ignition source, result in a fire.
What gets fixed
Crossroads will notify owners, and dealers will repair the furnaces, free of charge. The safety recall began on August 17, 2012.
Timeline
- Vehicles builtJune 2009 to November 2010
- Recall reported to NHTSA24 July 2012
- Owners notified17 August 2012
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 24 July 2012.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Crossroads Warranty Service Department at 1-855-226-7496.
Official source
- Recalling manufacturer
- THOR INDUSTRIES
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.