- Vehicles
- 23,000
- Built between
- Sep 2011 – Apr 2013
- Models
- 3
- Recall type
- Vehicle
- Initiated by
- NHTSA compliance test
- Owners notified
- 30 October 2013
- Repaired
- 93%
- Unrepaired
- 1,361
Does this affect my vehicle?
This recall covers vehicles built between September 2011 and April 2013. If yours was built outside that window, it is not part of this recall.
- 2013 Ford C-MAX
- 2013 Ford C-MAX EnergiBuilt February 2012 to April 2013
- 2012-2013 Ford Focus ElectricBuilt September 2011 to April 2013
Repair progress
1,361 of 23,000 vehicles in this recall had still not been repaired as of Q1 2015.
93% repaired — 21,386 of 23,000 reported
- Owners not reachable
- 223
- Scrapped or exported
- 30
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
What could happen
Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.
What gets fixed
Ford will notify owners, and dealers will update the software for the door chime, free of charge. The recall began on October 30, 2013.
Timeline
- Vehicles builtSeptember 2011 to April 2013
- Recall reported to NHTSA17 October 2013
- Owners notified30 October 2013
- Latest repair reportQ1 2015 — 93% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 17 October 2013.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07.
Official source
- Manufacturer's recall number
- 13C07
- Recalling manufacturer
- Ford Motor Company
- Safety standard
- FMVSS 114
- Recall initiated by
- OVSC
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.