- Vehicles
- 1,342
- Built between
- Nov 2009 – Jan 2014
- Models
- 2
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 30 May 2014
- Repaired
- 88%
- Unrepaired
- 156
Does this affect my vehicle?
This recall covers vehicles built between November 2009 and January 2014. If yours was built outside that window, it is not part of this recall.
- 2010 Mack CXUBuilt November 2009 to January 2014
- 2011-2015 Mack Pinnacle (CXU)Built November 2009 to January 2014
Repair progress
156 of 1,342 vehicles in this recall had still not been repaired as of Q3 2015.
88% repaired — 1,186 of 1,342 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mack Trucks Inc. (Mack) is recalling certain model year 2010-2015 CXU trucks manufactured November 20, 2009, through January 27, 2014, and equipped with dual vertical exhaust pipes. The white conspicuity reflectors on the rear of the cab could be blocked by the exhaust pipes. As such, these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
What could happen
A blocked reflector makes the truck-tractor less visible when operating the vehicle without a trailer in the dark, increasing the risk of a crash.
What gets fixed
Mack will notify owners, and dealers will inspect the trucks and if the reflectors are blocked, they will add two vertical white reflectors to the rear glass , free of charge. The recall began on May 30, 2014.
Timeline
- Vehicles builtNovember 2009 to January 2014
- Recall reported to NHTSA18 April 2014
- Owners notified30 May 2014
- Latest repair reportQ3 2015 — 88% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 18 April 2014.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Mack Customer Service at 1-336-393-2000. Mack's number for this recall is SC0378.
Official source
- Manufacturer's recall number
- SC0378
- Recalling manufacturer
- Mack Trucks, Inc.
- Safety standard
- FMVSS 108
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.