- Vehicles
- 84,192
- Built between
- May 2011 – Jun 2012
- Models
- 10
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 12 February 2015
- Repaired
- 63%
- Unrepaired
- 30,457
Does this affect my vehicle?
This recall covers vehicles built between May 2011 and June 2012. If yours was built outside that window, it is not part of this recall.
- 2011-2012 Cadillac EscaladeBuilt May 2011 to May 2012
- 2011-2012 Cadillac Escalade ESVBuilt May 2011 to November 2011
- 2011-2012 Cadillac Escalade EXTBuilt May 2011 to September 2011
- 2011-2012 Chevrolet AvalancheBuilt May 2011 to August 2011
- 2011-2012 Chevrolet SilveradoBuilt May 2011 to June 2012
- 2011-2012 Chevrolet SuburbanBuilt May 2011 to March 2012
- 2011-2012 Chevrolet TahoeBuilt May 2011 to May 2012
- 2011-2012 GMC SierraBuilt May 2011 to June 2012
- 2011-2012 GMC YukonBuilt May 2011 to May 2012
- 2011-2012 GMC Yukon XLBuilt May 2011 to May 2012
Repair progress
30,457 of 84,192 vehicles in this recall had still not been repaired as of Q2 2016.
63% repaired — 53,283 of 84,192 reported
- Owners not reachable
- 452
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
What could happen
If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
What gets fixed
GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015.
Timeline
- Vehicles builtMay 2011 to June 2012
- Recall reported to NHTSA30 December 2014
- Owners notified12 February 2015
- Latest repair reportQ2 2016 — 63% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 30 December 2014.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.
Official source
- Manufacturer's recall number
- 14696 and 14912
- Recalling manufacturer
- General Motors LLC
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.