- Vehicles
- 147,224
- Built between
- Jul 2012 – Dec 2014
- Models
- 8
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 6 March 2015
- Repaired
- 93%
- Unrepaired
- 10,204
Does this affect my vehicle?
This recall covers vehicles built between July 2012 and December 2014. If yours was built outside that window, it is not part of this recall.
- 2015 Mercedes-Benz CLS400Built May 2014 to December 2014
- 2013-2015 Mercedes-Benz CLS550Built July 2012 to December 2014
- 2013-2015 Mercedes-Benz CLS63
- 2013-2015 Mercedes-Benz E350Built July 2012 to December 2014
- 2015 Mercedes-Benz E400Built March 2014 to December 2014
- 2013-2015 Mercedes-Benz E400 HybridBuilt July 2012 to December 2014
- 2013-2014 Mercedes-Benz E550Built July 2012 to August 2014
- 2013-2015 Mercedes-Benz E63Built July 2012 to December 2014
Repair progress
10,204 of 147,224 vehicles in this recall had still not been repaired as of Q2 2016.
93% repaired — 137,020 of 147,224 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan "S", and E63 4Matic Station Wagon, 2015 CLS400, 2015 E400 Sedan, E400 4Matic Sedan and CLS400 4Matic and 2014 CLS63 "S". The affected vehicles have a rubber seal at the back of the engine bay that may temporarily stick to the hood when it is opened and then may fall into the engine bay when the hood is closed.
What could happen
If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.
What gets fixed
MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015.
Timeline
- Vehicles builtJuly 2012 to December 2014
- Recall reported to NHTSA13 February 2015
- Owners notified6 March 2015
- Latest repair reportQ2 2016 — 93% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 13 February 2015.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.
Official source
- Manufacturer's recall number
- 2015020001
- Recalling manufacturer
- Mercedes-Benz USA, LLC.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.