- Vehicles
- 5,390
- Built between
- Nov 2012 – Feb 2015
- Models
- 3
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 7 April 2015
- Repaired
- 56%
- Unrepaired
- 1,797
Does this affect my vehicle?
This recall covers vehicles built between November 2012 and February 2015. If yours was built outside that window, it is not part of this recall.
- 2015 Dutchmen VoltageBuilt May 2014 to February 2015
- 2013-2015 Keystone MontanaBuilt November 2012 to May 2014
- 2014-2015 Keystone RaptorBuilt February 2014 to January 2015
Repair progress
1,797 of 5,390 vehicles in this recall had still not been repaired as of Q3 2016.
56% repaired — 3,040 of 5,390 reported
- Owners not reachable
- 241
- Scrapped or exported
- 312
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Keystone RV Company (Keystone) is recalling certain model year 2013-2015 Montana vehicles manufactured November 1, 2012, to May 22, 2014, 2014-2015 Raptor vehicles manufactured February 3, 2014, to January 15, 2015, and 2015 Dutchmen Voltage vehicles manufactured May 6, 2014, to February 3, 2015. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used.
What could happen
If the rivet shears causing the quad step to fail, the step user may fall, increasing the risk of personal injury.
What gets fixed
Keystone will notify owners, and dealers will inspect and replace two rivets joining the second and third step, and replace four rivets on the top step with fasteners, free of charge. The recall began on April 7, 2015.
Timeline
- Vehicles builtNovember 2012 to February 2015
- Recall reported to NHTSA23 February 2015
- Owners notified7 April 2015
- Latest repair reportQ3 2016 — 56% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 23 February 2015.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-224.
Official source
- Manufacturer's recall number
- 15-224
- Recalling manufacturer
- Keystone RV Company
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.