- Vehicles
- 1,897
- Built between
- Jun 2013 – Mar 2016
- Models
- 13
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 4 May 2016
- Repaired
- 97%
- Unrepaired
- 65
Does this affect my vehicle?
This recall covers vehicles built between June 2013 and March 2016. If yours was built outside that window, it is not part of this recall.
- 2013 New Flyer C40LFRBuilt September 2013 to December 2013
- 2014-2016 New Flyer XD35Built December 2014 to March 2016
- 2015-2016 New Flyer XD40Built August 2015 to March 2016
- 2014-2016 New Flyer XD60Built March 2014 to March 2016
- 2014 New Flyer XDE35Built August 2014 to February 2015
- 2014-2016 New Flyer XDE40Built September 2014 to March 2016
- 2015-2016 New Flyer XDE60Built April 2015 to March 2016
- 2013-2015 New Flyer XE40Built June 2014 to January 2016
- 2013 New Flyer XN35Built December 2013 to January 2014
- 2013-2016 New Flyer XN40Built September 2013 to March 2016
- 2013-2016 New Flyer XN60Built June 2013 to March 2016
- 2014-2015 New Flyer XT40Built October 2014 to December 2015
- 2014-2015 New Flyer XT60Built February 2015 to March 2016
Repair progress
65 of 1,897 vehicles in this recall had still not been repaired as of Q3 2017.
97% repaired — 1,831 of 1,897 reported
- Scrapped or exported
- 1
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
New Flyer Industries Ltd. (New Flyer) is recalling certain model year 2013 C40LFR, XN35, 2014-2016 XD35, XD60, XDE40, 2015-2016 XD40, XDE60, 2014 XDE35, 2013-2015 XE40, 2013-2016 XN40, XN60, and 2014-2015 XT40, and XT60 transit buses. These buses have an Electric Transit Operator (ETO) controller that controls the bus door motor function which may have a software defect which can cause failure of the rear door guide roller linkage resulting in a bus' rear door opening unexpectedly while the bus is in motion.
What could happen
If the rear bus door opens unexpectedly while the bus is in motion, there is an increased risk of injury for the passengers.
What gets fixed
New Flyer will notify owners, and dealers will install a firmware upgrade, and replace the roller bracket plates, free of charge. The recall began on May 4, 2016.
Timeline
- Vehicles builtJune 2013 to March 2016
- Recall reported to NHTSA19 April 2016
- Owners notified4 May 2016
- Latest repair reportQ3 2017 — 97% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 19 April 2016.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R16-005.
Official source
- Manufacturer's recall number
- R16-005
- Recalling manufacturer
- New Flyer Industries Ltd.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.