- Vehicles
- 655
- Built between
- Apr 2019 – Aug 2025
- Models
- 3
- Recall type
- Vehicle
- Initiated by
- NHTSA investigation
- Owners notified
- 24 March 2026
- Repaired
- 4%
- Unrepaired
- 626
Safety advisories
Park outside and away from buildings
Affected vehicles carry a fire risk that can occur while parked, even with the engine off. Park away from structures and other vehicles until the recall repair has been completed.
Does this affect my vehicle?
This recall covers vehicles built between April 2019 and August 2025. If yours was built outside that window, it is not part of this recall.
- 2019, 2021-2025 New Flyer XE35Built April 2019 to May 2025
- 2021-2025 New Flyer XE40Built April 2021 to August 2025
- 2021-2025 New Flyer XE60Built March 2021 to April 2025
Repair progress
626 of 655 vehicles in this recall had still not been repaired as of Q2 2026.
4% repaired — 29 of 655 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
New Flyer of America, Inc. (New Flyer) is recalling certain 2019 XE35, 2021-2025 XE35, XE40, and XE60 transit buses. The high voltage battery may experience a short circuit within the battery module when charging to near or full capacity.
What could happen
A short circuit in a high voltage battery increases the risk of a fire.
What gets fixed
Owners are advised to park outside and away from structures until the recall repair is complete. Owners are also advised to avoid charging vehicles above 75% capacity. New Flyer will replace the batteries, free of charge. This is a Phased campaign. Phase 1 will include 35 buses. New Flyer notified owners on 3/24/2026. Phase 2 will include 100 buses. New Flyer notified owners on 6/25/2026. Phase 3 will include 120 buses. New Flyer will notified owners on 9/9/2026. Phase 4 will include 120 buses. New Flyer will notify owners on or about 12/14/2026. Phase 5 will include 120 buses. New Flyer will notify owners on or about 3/15/2027. Phase 6 will include 80 buses. New Flyer will notify owners on or about 6/14/2027. Phase 7 will include 80 buses. New Flyer will notify owners on or about 9/27/2027. Interim owner notification letters explaining the safety risk were mailed November 12, 2025. A second letter will be sent once the remedy is available.
Parts involved
- HV battery862550BATTERY-XALT XMOD125E (HE)
- HV battery956366BATTERY-XALT XMOD123E (HE)
- HV battery968094XMP-XALT MODULE XMP123E
Part numbers are as filed by the manufacturer and are listed for reference. Your dealer will confirm the correct part for your vehicle.
Timeline
- Vehicles builtApril 2019 to August 2025
- Recall reported to NHTSA19 September 2025
- Owners notified24 March 2026
- Latest repair reportQ2 2026 — 4% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 19 September 2025.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact New Flyer's customer service at 1-800-241-2947.
Official source
- Recalling manufacturer
- New Flyer of America, Inc.
- Recall initiated by
- ODI
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.