- Vehicles
- 24
- Built between
- Oct 2011 – May 2016
- Models
- 4
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 26 August 2016
- Repaired
- 100%
- Unrepaired
- 0
Does this affect my vehicle?
This recall covers vehicles built between October 2011 and May 2016. If yours was built outside that window, it is not part of this recall.
- 2011-2016 Ferrara CinderBuilt October 2011 to May 2016
- 2011-2016 Ferrara IgniterBuilt October 2011 to May 2016
- 2011-2016 Ferrara InfernoBuilt October 2011 to May 2016
- 2011-2016 Ferrara IntruderBuilt October 2011 to May 2016
Repair progress
The manufacturer reports every reachable vehicle in this recall has been repaired, as of Q3 2017.
100% repaired — 24 of 24 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Ferrara Fire Apparatus, Inc. (Ferrara) is recalling certain model year 2011-2016 Inferno, Igniter, Intruder, and Cinder emergency vehicles manufactured October 3, 2011, to May 31, 2016, equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.
What could happen
The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.
What gets fixed
Ferrara will notify owners, and service personnel or service centers will reprogram the units, free of charge. The recall began on August 26, 2016.
Timeline
- Vehicles builtOctober 2011 to May 2016
- Recall reported to NHTSA20 July 2016
- Owners notified26 August 2016
- Latest repair reportQ3 2017 — 100% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 20 July 2016.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Ferrara customer service at 1-225-567-7100 extension 3011.
Official source
- Recalling manufacturer
- Ferrara Fire Apparatus, Inc.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.