- Vehicles
- 6,252
- Built between
- May 2014 – Sep 2015
- Models
- 5
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 29 November 2016
- Repaired
- 26%
- Unrepaired
- 3,857
Does this affect my vehicle?
This recall covers vehicles built between May 2014 and September 2015. If yours was built outside that window, it is not part of this recall.
- 2015-2016 Dutchmen VoltageBuilt July 2014 to September 2015
- 2015-2016 Keystone CarbonBuilt May 2014 to September 2015
- 2015-2016 Keystone FuzionBuilt May 2014 to September 2015
- 2015-2016 Keystone ImpactBuilt May 2014 to September 2015
- 2015-2016 Keystone RaptorBuilt May 2014 to September 2015
Repair progress
3,857 of 6,252 vehicles in this recall had still not been repaired as of Q1 2018.
26% repaired — 1,645 of 6,252 reported
- Owners not reachable
- 318
- Scrapped or exported
- 432
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Keystone RV Company (Keystone) is recalling certain model year 2015-2016 Keystone Carbon, Fuzion, Impact, Raptor, and Dutchmen Voltage toy hauler fifth wheels equipped with aluminum black ladders manufactured by Christianson Industries. The affected ladders have retractable hinges, each with a welded 'top hat' that can separate from the hinge.
What could happen
If the hinges separate from the ladder while in use, the ladder may fall from the vehicle, increasing the risk of injury.
What gets fixed
Keystone will notify owners, and dealers will install a hinge brace over the back of the existing hinges, free of charge. The recall began on November 29, 2016.
Timeline
- Vehicles builtMay 2014 to September 2015
- Recall reported to NHTSA15 November 2016
- Owners notified29 November 2016
- Latest repair reportQ1 2018 — 26% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 15 November 2016.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-267.
Official source
- Manufacturer's recall number
- 16-267
- Recalling manufacturer
- Keystone RV Company
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.