- Vehicles
- 1,644
- Built between
- May 2015 – Nov 2016
- Models
- 4
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 28 December 2016
- Repaired
- 79%
- Unrepaired
- 348
Does this affect my vehicle?
This recall covers vehicles built between May 2015 and November 2016. If yours was built outside that window, it is not part of this recall.
- 2016-2017 GEM E2Built May 2015 to November 2016
- 2016-2017 GEM E4Built May 2015 to November 2016
- 2016-2017 GEM E6Built May 2015 to November 2016
- 2016-2017 GEM ElxdBuilt May 2015 to November 2016
Repair progress
348 of 1,644 vehicles in this recall had still not been repaired as of Q1 2018.
79% repaired — 1,296 of 1,644 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD electric vehicles manufactured May 29, 2015, to November 18, 2016. The drive mode switch can send an incorrect signal, causing the vehicle to go in the opposite direction than intended.
What could happen
If the operator intends to go forward, but the vehicle reverses instead, there would be an increased risk of a crash.
What gets fixed
Polaris will notify owners, and dealers will replace the drive switch, free of charge. The recall began on December 28, 2016.
Timeline
- Vehicles builtMay 2015 to November 2016
- Recall reported to NHTSA8 December 2016
- Owners notified28 December 2016
- Latest repair reportQ1 2018 — 79% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 8 December 2016.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact GEM Consumer Service Department at 1-855-743-3436. Polaris' number for this recall is L-16-01.
Official source
- Manufacturer's recall number
- L-16-01
- Recalling manufacturer
- Polaris Industries, Inc.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.