- Vehicles
- 21,000
- Built between
- Aug 2014 – May 2016
- Models
- 4
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 17 April 2017
- Repaired
- 78%
- Unrepaired
- 4,723
Does this affect my vehicle?
This recall covers vehicles built between August 2014 and May 2016. If yours was built outside that window, it is not part of this recall.
- 2015-2017 Isuzu NPR HDBuilt August 2014 to May 2016
- 2015-2017 Isuzu NPR XDBuilt August 2014 to May 2016
- 2015-2017 Isuzu NQRBuilt August 2014 to May 2016
- 2015-2017 Isuzu NRRBuilt August 2014 to May 2016
Repair progress
4,723 of 21,000 vehicles in this recall had still not been repaired as of Q3 2018.
78% repaired — 16,277 of 21,000 reported
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2015-2017 NPR HD, NPR XD, NQR and NRR trucks. During manufacturing, the stamping equipment may have created burrs on the frame crossmember that the transmission is mounted to. These burrs may cause the transmission mounting studs to break.
What could happen
If the studs break, the transmission may not be properly supported, preventing it from shifting correctly and increasing the risk of a crash.
What gets fixed
Isuzu will notify owners, and dealers will inspect the vehicles and install a metal shim to prevent stress on the mounting studs, free of charge. The recall on April 17, 2017.
Timeline
- Vehicles builtAugust 2014 to May 2016
- Recall reported to NHTSA17 February 2017
- Owners notified17 April 2017
- Latest repair reportQ3 2018 — 78% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 17 February 2017.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact Isuzu customer service at 1-866-441-9638.
Official source
- Recalling manufacturer
- Isuzu Technical Center of America, Inc.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.