- Vehicles
- 495,290
- Built between
- Nov 2011 – Jul 2017
- Models
- 27
- Recall type
- Vehicle
- Initiated by
- Manufacturer
- Owners notified
- 6 December 2017
- Repaired
- 81%
- Unrepaired
- 92,554
Does this affect my vehicle?
This recall covers vehicles built between November 2011 and July 2017. If yours was built outside that window, it is not part of this recall.
- 2016-2018 Mercedes-Benz AMG C43
- 2012-2018 Mercedes-Benz AMG C63
- 2015-2018 Mercedes-Benz AMG C63S
- 2014-2018 Mercedes-Benz AMG CLA45
- 2015-2018 Mercedes-Benz AMG GLA45
- 2017-2018 Mercedes-Benz AMG GLC43
- 2014-2017 Mercedes-Benz B 250E
- 2017-2018 Mercedes-Benz C 300
- 2012-2015 Mercedes-Benz C250
- 2012-2016 Mercedes-Benz C300
- 2012-2015 Mercedes-Benz C350
- 2016-2017 Mercedes-Benz C350E
- 2015 Mercedes-Benz C400
- 2018 Mercedes-Benz CLA 250Built November 2011 to July 2017
- 2014-2017 Mercedes-Benz CLA250Built November 2011 to July 2017
- 2014-2016 Mercedes-Benz E250
- 2012-2016 Mercedes-Benz E350
- 2015-2017 Mercedes-Benz E400
- 2014 Mercedes-Benz E400 Hybrid
- 2012-2017 Mercedes-Benz E550
- 2012, 2014-2016 Mercedes-Benz E63
- 2015-2018 Mercedes-Benz GLA 250
- 2018 Mercedes-Benz GLC 300
- 2018 Mercedes-Benz GLC 350 E
- 2016-2017 Mercedes-Benz GLC300
- 2013-2015 Mercedes-Benz GLK250
- 2013-2015 Mercedes-Benz GLK350
Repair progress
92,554 of 495,290 vehicles in this recall had still not been repaired as of Q4 2019.
81% repaired — 402,593 of 495,290 reported
- Scrapped or exported
- 143
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
What could happen
If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
What gets fixed
MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017.
Timeline
- Vehicles builtNovember 2011 to July 2017
- Recall reported to NHTSA6 October 2017
- Owners notified6 December 2017
- Latest repair reportQ4 2019 — 81% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 6 October 2017.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact MBUSA customer service at 1-877-496-3691.
Official source
- Manufacturer's recall number
- 2017110011
- Recalling manufacturer
- Mercedes-Benz USA, LLC.
- Recall initiated by
- MFR
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.