- Vehicles
- 363,930
- Built between
- Jun 2011 – Aug 2012
- Models
- 3
- Recall type
- Vehicle
- Initiated by
- NHTSA investigation
- Owners notified
- 4 December 2017
- Repaired
- 33%
- Unrepaired
- 191,543
Does this affect my vehicle?
This recall covers vehicles built between June 2011 and August 2012. If yours was built outside that window, it is not part of this recall.
- 2012-2013 Chrysler 200Built June 2011 to January 2012
- 2012-2013 Dodge AvengerBuilt June 2011 to January 2012
- 2011-2012 Jeep LibertyBuilt June 2011 to August 2012
Repair progress
191,543 of 363,930 vehicles in this recall had still not been repaired as of Q2 2019.
33% repaired — 119,120 of 363,930 reported
- Owners not reachable
- 20,790
- Scrapped or exported
- 32,477
Manufacturers file these figures with NHTSA each quarter. Vehicles the manufacturer could not trace, or that have been scrapped or exported, are counted separately and are not included in the unrepaired figure.
What the defect is
Chrysler (FCA US LLC) is recalling certain 2012 Jeep Liberty and 2012-2013 Chrysler 200 and Dodge Avenger vehicles. A component within the occupant restraint controller (ORC) may fail and prevent the active headrests from deploying in the event of a rear-end crash.
What could happen
If the active headrests do not deploy in certain rear-end crashes, the front seat occupants have an increased risk of injury.
What gets fixed
Chrysler will notify owners, and dealers will replace the ORC as necessary, free of charge. The recall began on December 4, 2017.
Timeline
- Vehicles builtJune 2011 to August 2012
- Recall reported to NHTSA10 October 2017
- Owners notified4 December 2017
- Latest repair reportQ2 2019 — 33% repaired
Your rights
A safety recall repair is free. Under US federal law the manufacturer must fix a safety defect at no cost to you — no charge for parts, labor or diagnosis — whether or not you are the original owner. A dealer cannot charge you for recall work, and cannot require you to have bought the vehicle from them.
That entitlement is not unlimited. It applies where the vehicle was first sold less than 15 years before the recall was announced — 5 years for tires. Past that a manufacturer may still do the repair free of charge, and many do, but they are no longer obliged to. This recall was reported on 10 October 2017.
To arrange the repair, contact any franchised dealer for the brand. If a dealer refuses the work or tries to charge for it, you can report that to NHTSA at nhtsa.gov/recalls or on 1-888-327-4236.
Manufacturer contact
Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is T56.
Official source
- Manufacturer's recall number
- T56
- Recalling manufacturer
- Chrysler (FCA US LLC)
- Recall initiated by
- ODI
Everything on this page — the models listed, the build dates and the repair figures — comes from the manufacturer's filing to NHTSA and describes the vehicle line as a whole, not any individual car. Only the manufacturer can confirm whether a specific vehicle is affected, and whether its recall work has already been carried out. Check yours by VIN and read the official notice at nhtsa.gov/recalls.
Additional notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check your own vehicle
This page describes the recall, not any one car. To see which recalls cover a specific vehicle, search by make, model and year.
A VIN lookup here identifies your vehicle and shows recalls issued for that make, model and year. It cannot tell you what is still open on your individual car - only the manufacturer knows that. Search by VIN instead, or check your VIN at nhtsa.gov for whether a recall is still open on your individual car.